If you did not cancel your subscription manually, it may have expired because your recurring payment has failed.

Alternatively, you may be having trouble accessing the Kinobody app as a result of technical error. On your end, please make sure you have tried:

• updating to the latest app version available on the Google Play / Apple App Store
• updating to the latest OS version available for your device
• logging out of your Google/Apple account, restarting your device, and logging back in
• switching from data to wi-fi or the opposite, or connecting to a different wi-fi network

If you are still having issues, please submit a ticket with our support team.